TERMS AND CONDITIONS
The following terms have a specific meaning:
‘we’, ‘us’ and ‘our’ refers to the INNERCAMP (Campamento Interior SL), whose registered office is at Carretera de Castro, 18 14009 Córdoba (Spain).
The company trades through the website www.innercamp.com.
‘you’ or ‘your’ refers to you, on behalf of yourself and your guests or party, collectively, the client, guest or party, potential or actual, of INNERCAMP
‘website’ refers to www.innercamp.com
‘product’ refers to the program offered to the client
‘program’ refers to the product and includes the activities offered to the client
‘price’ refers to the price payable for the product offered
‘deposit’ refers to a percentage of the price, to be paid to secure a product booking
‘balance’ refers to the balance to be paid to purchase the secured product booking
‘booking’ refers to the client’s booking of the product and the act of purchasing the product
‘non-refundable’ refers to a sum of money paid not returnable in any circumstances
‘administration fee’ refers to a fee charged to cover costs incurred during the booking process
‘cancellation’ refers to not attending the product booked, including postponing or rescheduling it
‘property’ refers to the property where the program is held
2. Prices and Price Changes
Prices listed on INNERCAMP’s website are Euro, “starting at” prices per person unless otherwise stated and are inclusive of VAT. Upon completing one of the online Enquire forms, sending an email or contacting us via phone or WhatsApp, a representative of INNERCAMP will contact you to confirm the exact prices.
Unless otherwise specified, not included as part of the services we offer are any applicable foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger facility charges and international transportation tax. In addition, tips/gratuities to staff, passports, visa fees, baggage and personal insurance, transport from and to airport or train station, beverages and food not listed under inclusions in the course product and all other items of a personal nature are also not included. You should retain sufficient local currency to pay for all of the above items.
We reserve the right to amend prices at any time before you have completed the payment of your product. After payment has been completed, the price of your product is confirmed and we will not apply any surcharges unless you make the change to your arrangements after booking.
To secure a retreat booking you will be required to pay a full price.
For INNERCAMP’s Teacher Training Courses you will be required to pay a tuition fee in full in order to start your studies. Monthly payment plans are also available and are split into four (4) transactions. Paid monthly amount is non-refundable, if the booking is cancelled.
All online sessions are a one-time payment, which immediately grants you access to INNERCAMP’s Zoom session according to the schedule.
Should you wish to give the gift of wellbeing and transformation, we will be happy to share the gift certificate on your behalf and assist throughout the entire booking process. Please contact us for further information.
We accept Credit/Debit Cards and PayPal payments. INNERCAMP does not charge a service fee for processing credit or debit card payments. Please note that all payments taken on debit or credit card will be taken in Euro and so, if you are a client whose payment card is not denominated in Euro, you should be aware that your card issuer will calculate the final chargeable amount at their preferred choice of exchange rate applicable on the day.
If you wish to use a different method of payment, please contact firstname.lastname@example.org and we will be happy to assist.
4. Booking Confirmation
Upon receipt of your payments via the methods stated in (3), you will receive
4.1 An email confirming your deposit payment from INNERCAMP within 24 hours.
4.2 An email outlining details of the booked program will follow.
Please check the confirmations carefully to make sure that all your booking details are correct. Contact us if your confirmation appears to be incorrect or incomplete and we will endeavor to make the necessary changes. INNERCAMP reserves the right to make changes to and correct errors after bookings have been confirmed. INNERCAMP is unable to accept liability for any errors and omissions that are not highlighted to us prior to arrival, and the client remains responsible for any additional costs or changes that occur as a result.
5. Changes Made By You After Booking But Before Travel
Should you request a change to your booking before travel, the prices applying to the new booking will be those prices applicable on the day the new booking is made following the requested amendment.
To amend your booking, please email email@example.com and we will be happy to help.
6. Changes Made By You After Travel
No refunds are available once a program has commenced, or in respect of any other product or activity booked or utilized.
7. Cancellation or No Show By You
You or any member of your party may cancel your booking at any time prior to the commencement of the program booked providing that the cancellation is made by the person who originally booked and is communicated to us in writing by emailing firstname.lastname@example.org. Cancellation will take immediate effect from the day the notification is received by us.
Days before Departure Cancellation Charge:
If you have to cancel your booking 45 days or more before the start date, we are happy to move your paid amount to the next INNERCAMP’s retreat.
If you have to cancel your booking less than 45 days, we cannot provide refunds or transfers.
Online Teacher Trainings.
If you have to cancel your booking 30 days or more before the start date, we are happy to move your paid amount to any other INNERCAMP’s service of your choice. If you have to cancel your booking less than 30 days, we cannot provide refunds or transfers.
If you have to cancel your booking, we cannot provide any refund or transfer.
Regardless, by agreeing to these terms and conditions, you agree to pay all charges associated with cancellations made or for a no show.
Please note that when a refund is processed, it may take up to 5 business days to reappear in your account.
8. Changes Made By INNERCAMP Before Travel
INNERCAMP reserves the right to change, substitute or cancel any activity and/or program with 15 days’ notice. INNERCAMP will promptly inform you of any significant changes to your product booked. If you do not wish to accept the change, if possible, we will offer you an alternative product of equivalent quality at no extra cost, or a less expensive product with a price refund. Alternatively, you can choose another product and pay a price difference. If you decide to cancel altogether, you will receive a full refund less any administrative fee.
INNERCAMP reserves the right to cancel the program with 15 days’ notice should the minimum number of persons enrolled be smaller than the minimum number stated on the overview of the specific program. Should this be the case, an alternative date will be offered or a full refund made. This refund will be the limit of INNERCAMP’s liability. We are not responsible for any expenses incurred by the trip members in preparing for the trip including non-refundable or penalty-carrying airline tickets, visa or passport fees or other trip-related expenses, so please make sure you have adequate travel cancellation insurance in place when you book.
9. Our Liability To You
INNERCAMP accepts no responsibility or liability whatsoever for any misadventure, casualty or any other force majeure or causes beyond its control. A circumstance beyond our control is one that cannot be foreseen or avoided, even after taking all due care and includes, but is not limited to, war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, any failure to secure flying rights, natural and nuclear disaster, fire, epidemics, health risks and pandemics and unavoidable and unforeseeable technical problems with transport, reasons beyond our control, closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar events.
If you have any complaints, concerning any services provided by INNERCAMP you must inform us in writing by email within 28 days of your departure date from INNERCAMP’s retreat or within 28 days of the conclusion of the INNERCAMP’s Teacher Training Course.
10. Circumstances Beyond INNERCAMP’s Control
No responsibility or compensation of any kind can be taken where:
10.1 We are constrained to make a significant change to your program or cancel your booking due to a circumstance beyond INNERCAMP’s control, or you suffer any loss or damage of any description. A circumstance beyond our control is one that cannot be foreseen or avoided, even after taking all due care and includes, but is not limited to, war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, any failure to secure flying rights, natural and nuclear disaster, fire, epidemics, health risks and pandemics and unavoidable and unforeseeable technical problems with transport reasons beyond our control, closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar events;
10.2 We are constrained to cancel your retreat booking because the minimum numbers of participants required have not been reached, we have notified you within the periods specified and the terms and conditions of INNECAMP involved in the product do not permit a refund.
10.3 We cancel your booking as a result of your failure to comply with any of the requirements of these booking conditions entitling us to cancel;
10.4 Where the change or cancellation by us arises out of alterations to the confirmed booking request by you.
11. Travel Insurance
It is essential and a condition of our contract with you that you and all members of your party have suitable and comprehensive travel insurance to cover you before, during and after your trip as INNERCAMP can be held responsible for any costs incurred by you or any member of your party before, during or after your trip as a consequence of inappropriate or insufficient travel insurance being purchased.
Due to our strict Cancellation Policy and your risk of loss of deposit and all other amounts paid, we strongly recommend that you purchase travel insurance to provide you with coverage for cancellations for any reason, injuries, lost luggage, force majeure, frustration of its purpose, impracticability or impossibility of performance, economic hardship or loss, and any other events that may affect the booking.
You can buy your travel insurance from any insurance provider of your choice or from INNERCAMP. Our retreat programs’ include such extras as travel insurance, which can be added to your booking upon checkout at additional cost of 15 euros.
The decision whether to purchase travel insurance is in your sole and absolute discretion, and you acknowledge, accept and agree that:
11.1 Your purchase of travel insurance is your sole and exclusive remedy to recover your non-refundable deposit and other payments to INNERCAMP.
11.2 You fully accepts all of the foregoing risks of loss even if caused by a force majeure, or if you are unable to perform for any reason, or if your stay or use of the property or any activities or other portions of the booking or your purposes or primary purpose for the booking are frustrated or rendered impossible, impracticable, difficult, costly or results in any economic hardship or losses.
You acknowledge that in some instances INNERCAMP may require you to purchase travel insurance as a condition of INNERCAMP confirmation of a retreat booking, and in such instances we will notify you at the time of booking of such requirements and we will have the right to refuse a booking or revoke a booking in the event of such non-compliance.
Even in the instance that INNERCAMP does not ask you to show material proof of insurance, you and your party are 100% responsible for being fully covered.
For more information please contact the Insurance provider you are looking to purchase with.
Please note that for sports and wellbeing holidays that involve any physical activity whatsoever, we may insist that you provide us with a copy of the insurance policy before you partake in any of those activities. If you fail to do so, INNERCAMP reserves the right to cancel your retreat booking without compensation or refund. Even in the instance that INNERCAMP does not ask you to show material proof of insurance, you and your party are 100% responsible for being fully covered.
12. Health and Safety
12.1 The health and safety standards that apply to the services provided under this contract should meet the local standards applicable to the booked destinations, and INNERCAMP monitors that local standards have been met. We are following the WHO recommendations in relations to COVID-19 containment.
12.2 During our retreats, online workshops and online teacher training courses we practice Healing Breathwork. In consideration of being permitted to participate in any related events or activities with INNERCAMP (hereinafter collectively “the Activities”), you should acknowledge, understand, and agree to the following:
a. Breathwork can result in intense physical and emotional release. Therefore, it is not advised for persons with a history of cardiovascular disease, including angina or heart attack, high blood pressure, use of a pacemaker, glaucoma, retinal detachment, osteoporosis, significant recent physical injuries or surgery.
b. Breathwork is not advised for persons with mental illness or seizure disorders or for persons using major medications. It is also unsuitable for anyone with a personal or family history of aneurysms. Pregnant women are advised against practicing Breathwork without first consulting and getting approval from their primary care physician. Persons with asthma should bring their inhaler and consult with their primary care physician and the Breathwork class facilitator. This work is deeply experiential. It may involve intense and energetic emotional release.
c. You agree to comply with the stated and customary guidance and norms of participation in the Activities. If, however, you observe any unusual hazard during your presence or participation, you will immediately remove yourself from participation in the Activities and bring such to the attention of the nearest official forthwith.
d. You know, understand and acknowledge that INNERCAMP are NOT physicians, psychologists, therapists, or healthcare professionals, and the Activities being offered are NOT intended to treat or diagnose, and does NOT include treatment for or diagnosis of, any illnesses, disease or disorders, whether physical, mental, psychological or emotional.
e. You fully understand and acknowledge that if you were not in such good health, you would not be permitted to partake in the Activities.
f. If you are pregnant or become pregnant or are post-natal, you will not participate in the Activities without first discussing the risks with your doctor, and you will only participate in the Activities if you have your doctor’s full approval.
13. Special Requests and Medical Problems
If you have any special requests or dietary requirements, you must advise us at the time of booking. We cannot guarantee that these will be accommodated, it is suggested that any requirements be highlighted upon arrival. Although we will endeavor to meet any such requests we regret we cannot guarantee to do so.
It is your responsibility to notify INNERCAMP of any relevant and / or existing medical conditions before booking that may make you unsuitable to participate and/or impact on your participation of the booked product.
As we practice Breathwork method during retreats, online sessions and teacher training courses, please note that it is not advised for persons with a history of cardiovascular disease, including angina or heart attack, high blood pressure, use of a pace-maker, glaucoma, retinal detachment, osteoporosis, significant recent physical injuries or surgery.
Breathwork is not advised for persons with mental illness or seizure disorders or for persons using major medications. It is also unsuitable for anyone with a personal or family history of aneurysms. Pregnant women are advised against practicing Breathwork without first consulting and getting approval from their primary care physician. Persons with asthma should bring their inhaler and consult with their primary care physician and the Breathwork class facilitator.
You must also inform a representative at the property before commencing any activity or treatments of any medical conditions likely to affect it.
No refunds of any nature will be provided in the instance an activity must be cancelled in consideration for your health and safety and as always, we advise purchasing travel insurance to cover each holiday.
14. Passports/Visas and Health Requirements
Regardless of the passport you hold, it is your responsibility to check with the appropriate consulates to determine if any visas are required. As visa and health requirements for each Country are subject to change without notice, it is recommended that verification prior to travel be made of existing foreign visa and health requirements. We will have no liability to you if you or your party travel without the correct passport or visa or health requirement and you will have to pay to us any costs we incur through assisting you. Should you not have the correct visa to commence the booked product, it will be considered a no shown by you.
15. Your Behavior
Throughout your booking with INNERCAMP you accept full liability for any damage or loss caused by you or any of your guests.
INNERCAMP has no liability for consequential loss or expenses suffered caused by you or your party to the supplier’s property (retreat’s venue). This includes but is not limited to loss of anticipated earnings, profits, goodwill, reputation, business receipts or contracts, losses or expenses, resulting in third party claims.
16. Your Responsibility
Please note you are responsible for your and your party’s actions. If we believe your actions or those of your party could cause danger, upset or annoyance to other customers, guests or staff, we may terminate your booked arrangements immediately. In this event, we cannot pay compensation, make refunds or pay any expenses you suffer as a result.
17. Information Accuracy
INNERCAMP has taken all care to ensure published information and prices are accurate however if we identify an error or omission following publication, we will inform you before confirming your booking. The revised information will then form part of your booking. If an error or omission is discovered after your booking is made, we will always try to advise you prior to your visit. Whilst very rare, in recognition that human error may arise with regards to the verbal information provided to you, these booking conditions will always take precedence in these instances.
18. Activities and Treatment Times
INNERCAMP reserves the right to alter confirmed times of activities and on occasions, this can occur without prior notice to the client or INNERCAMP. If we amend the time of an activity due to inclement weather or other circumstance, we will do their best to reorganize the program schedule or offer a comparable activity, although any such changes would not constitute any entitlement to a refund.
19. Additional Booking Information
All bookings will be subject to the property’s own Terms & Conditions whilst in retreat.
Bookings that include dining as part of the program are subject to restricted menu options or a specific spend allowance.
Triple rooms may consist of 2 double beds or a double and a rollaway bed or 3 separate beds, either option may also impact on the room space available.
Unless specifically advertised, retreats are restricted to over 18s only.
20. If You Have a Complaint
If you have cause for complaint whilst on your course, this must be brought to the attention of INNERCAMP immediately so that action can be taken to remedy the problem. Failure to report your complaint in this way may jeopardize any claim you subsequently make. Complaints must also be notified in writing by emailing email@example.com within 28 days of the end of your trip.
21.Collection and Use Of Your Personal Information
Personal information is collected when you contact us about a purchase either via www.innercamp.com, by email, phone, message or make a booking of a product. We may also collect personal information from you from any online registrations including but not limited to our social media pages, subscriptions, newsletters, surveys or competitions etc. Your personal information will never be collected via any channels without your expressed consent.
We use your personal information to enable us to provide you with the information you request about our products, to fulfil your bookings, to confirm your purchases and to ensure you are correctly billed.
We do not share your personal information with third-party organizations who are not involved in fulfilling the purchases you have made from us or as described above, neither do we collaborate with, or have relationships with, any businesses which serve ads on websites.
22. Your Use Of The Website
You are solely responsible and liable for all activities on the website. You shall not submit to appear on the website and social media pages linked to the website any review, comment, link or other material whatsoever that may reasonably be deemed to be offensive, illegal, inappropriate or in any way; promote racism, bigotry, hatred or physical harm of any kind against any group or individual; harass or advocate harassment of another person; promote any conduct that is abusive, threatening, obscene, defamatory or libelous; promote any illegal activities; promote or contain information that you know or believe to be inaccurate, false or misleading; infringe any rights of any third party.
You warrant and represent that you own or are licensed to use any and all the intellectual property rights in any Enquire that you make to the website.
You further agree that at all times, you shall:
Not impersonate another person on our website; not use the information presented on the website for any purposes other than those expressly set out in these terms and conditions; not do anything likely to impair, interfere with or damage or cause harm or distress to any persons using the website.
23. Our Commitment To Diversity and Inclusion
INNERCAMP is committed to supporting diversity and inclusion.
Diversity is the range of human differences; it entails the dimensions of parental status, gender, religion, race, ethnicity, sexual orientation, physical abilities, age, socio-economic status, political beliefs or other ideologies. Inclusion implies to involve people of different backgrounds to come together for a common goal.
INNERCAMP supports professional behavior, appropriate conduct and respect amongst employees, contractors and participants in any kind of situation or events online or offline.
INNERCAMP commits to cultural diversity by including a diversified team, encouraging the use of local products, supporting local communities.
24. Video/Photo Consent and Release Form
You consent to be audio and/or video recorded and/or video conferenced and/or photographed during INNERCAMP’s events (teacher training courses, online workshops and retreats). INNERCAMP has the right to reproduce and distribute your contribution as part of the collective work.
You authorize INNERCAMP to edit, reproduce, publish online, exhibit, broadcast and distribute said recording as a part of its legal education function, in any medium now in existence or which may be developed in the future, including streaming over the Internet; and further authorize the use of your name and likeness for purposes of promoting INNERCAMP’s events, and the use of any photographs/videos taken during our events for purposes consistent with this agreement.