HOW TO WHITELIST OUR EMAILS

Make sure InnerCamp's uplifting messages never go into Spam folder.

Whitelisting simply means adding an email address to the Safe Senders List.

By doing so, you will be telling your email application that emails coming from InnerCamp should always be delivered to your inbox to brighten up your day.

How-to guide

GMAIL

 

There are three ways to whitelist emails using Gmail:

1. Gmail tabs

2. Marking an email as “not spam”

3. Creating a filter

If you’re using Gmail tabs (Promotional and Social), click and drag the email you want to whitelist from the tab it’s in to the Primary tab.

Once done, you’ll get an alert saying “This conversation has been moved to Primary. Do this for all future messages from sender@theirdomain.com?” Click Yes.

If the email is already in your spam folder, mark it as “not spam”. Open the email in your spam folder that you want to whitelist, then click Report not spam.

Finally, if an email is already in your primary folder but you want to make sure all emails from this sender always end up there, you can create a filter. To do this, follow these steps:

1. Click the cog icon in the top-right corner, and then Settings from the drop-down menu.

2. Click the Filters tab then Create a new filter.

3. Enter the domain of the email you want to whitelist in the From field.

4. Click Create filter with this search.

5. In the box titled When a message arrives that matches this search select Never send it to spam.

6. Click the Create filter button.

In the Gmail app, you have two options:

1. Report an email as “not spam” (if the email is in spam).

2. Move an email from the promotional inbox to the primary inbox.

If an email is ending up in your spam folder, open the email and click Report not spam. 

You can also tap the three dots in the upper right corner and click Mark important to give it priority in your inbox.

OUTLOOK

Whitelisting a domain or specific email address in Outlook.com is just as easy and works by adding the address or domain in question to a group called “safe senders”. An address that has been added to safe senders will be pushed to your inbox regardless of your spam filters. To add an address or domain to safe senders:

1. Click on “Settings”, then “View all Outlook settings”.

2. Go to “Junk email”, then choose “Safe senders and domains” or “Safe mailing lists” to select the domain or email you want to whitelist.

3. Enter the domain name or email address you wish to add to Safe senders. Make sure to include the @ character for domain names in order to only whitelist emails with the exact string of characters you entered (and nothing more).

Alternatively, you can simply add an individual email address that has sent you an email to your Outlook Contacts. Though they lead to the same result, this method is quicker and more efficient than manually entering information.

On Outlook mobile, you can add senders to your focused inbox to ensure delivery of their emails. Here’s how:

1. Open the email you want to whitelist.

2. Tap the three dots in the top right of the screen (not the dots inside the email).

 

3. Tap Move to Focused Inbox.

 

4. In the popup box, tap the radius button for “Move this and all future messages” then tap MOVE TO FOLDER.

 

YAHOO

As long as you have already received at least one email from our address, all you have to do is highlight that message in the Bulk folder and mark it as Not Spam. Once you have identified a single email from InnerCamp, the Yahoo Mail spam filters will automatically allow future messages from the same address into your inbox.

Alternatively, you can go through the following steps to whitelist the address:

1. Navigate to "Settings" icon, then click "More Settings" from the Yahoo Mail menu.

 

2. Select "Filters" and hit "Add" to enter information about the domain name or sender.

3. From here, you can enter any string of text you want to whitelist in future emails. This could be anything from an email address or domain name to something you expect to be in the body of the message.

APPLE MAIL

Apple Mail doesn’t have the option to whitelist like some other email providers do. Instead, all you can do is mark something as “Not Junk” and it will be sent to your inbox. Here’s how:

1. Open your Mail app and go to the Mailboxes screen.

2. Select the Junk folder.

 

3. Find the email you want to whitelist and swipe left to see options.

 

4. Tap the More button.

 

5. Tap the Mark button.

 

6. Tap the Mark as Not Junk button.

MAC OS & MAIL APP

To whitelist all emails from a domain in the Mail app for Mac OS X or macOS:

1. In the top menu, click Mail > Preferences.

 

2. Click the Rules tab.

 

3. Click Add Rule.

4. Enter a whitelist name in the Description field, such as "Whitelist: innercamp.com" to create the new rule.

5. For conditions, set the first dropdown menu item to any. It should say: If any of the following conditions are met.

6. In the following dropdown menus, select From in the first field and Ends with in the second field.

7. In the text field following Ends with, enter the domain name that you want to whitelist. Include "@" before the domain name to make the filter specific—for example, to whitelist all mail from the innercamp.com domain, but not mail that might come from one of its subdomains (such as @subdomain.innercamp.com), type "@innercamp.com" into the field.

8. Click the plus sign next to the last condition to add another domain with the same criteria if you want to whitelist more domains.

9. In the Perform the following actions section, set the three dropdown items to: Move Message, to the mailbox: Inbox (or any target folder you want).

10. Click OK to save the rule.